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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very Good | Good | Neither Good nor Poor | Poor | Very Poor | Do not know |
|---|---|---|---|---|---|---|
| Jan 2024 | 19 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 9 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2024 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jun 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 1 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Any further comments?
I always feel very welcomed and looked after
Posted on: 26/02/2024
Warm and friendly welcome with a wonderful bed-side manner from all appropriate staff.
It is the attention to detail of patient well-being that is so comforting and reassuring.
We are very lucky to have such a centre of excellence to be treated in, and by Woodbury Surgery.
Posted on: 23/08/2023
Seen on time and genuine interest from GP
Posted on: 01/08/2023
Excellent service
seen very promptly by my GP
Very quick to answer the phone
Very easy to book a blood test
and very friendly staff
Thank you all for all that you do
Posted on: 01/06/2023
I have needed to contact the surgery on a number of occasions recently each occasion requiring a different diagnosis. The efficiency and courtesy, combined with the professional expertise and the administrative efficiency compelled me to applaud and thank the team that is ... Woodbury Surgery ... Congratulations
Posted on: 01/06/2023
Friendly, professional Lovely surgery, with a warm atmosphere. Helpful receptionist. Good heath and well being literature, with lots of good information around mental health services, also nice music !!
Posted on: 18/05/2023
Helpful, friendly and humanizing as always ... thank you
Posted on: 24/04/2023
Always very helpful and caring ... The best surgery i have ever been with
Posted on: 30/03/2023
Available and approachable, staff that regularly go above and beyond normal.
Presenting a comfortable and friendly environment
Posted on: 30/03/2023
The whole team go out of the envelope to help and provide us with our medical needs
Posted on: 14/03/2023
Superb service, all the doctors are so understanding and professional. Appointments are always readily available aswell as prescriptions, Your receptionist is always so helpful and friendly too
Posted on: 13/03/2023
Very happy with GP services
always east to get through on telephone and email works very well.
Posted on: 13/02/2023
Staff are always friendly, polite and helpful,
Prescription service is excellent too !
Posted on: 13/02/2023
I think the Doctors /nurses and all the staff are helpful and friendly. I love the new pharmacy.
Posted on: 08/11/2022
I am a new comer to the area and on registering with Woodbury surgery I have been met with such friendliness and helpfulness.
Doctors and receptionists have gone out of their way to do whatever they can to give me advice and help.
Posted on: 23/08/2022
Excellent all round : friendly , happy, welcoming practice providing excellent care with compassion - keep it up !!
Posted on: 22/12/2021
Very Good service. Can always get an appointment. Been coming here for 18 years
Posted on: 30/06/2021
Very approachable and efficient
Posted on: 30/06/2021
Accessible
Friendly
Caring
Compassionate
Professional
Feel very lucky to have Woodbury as my practice
Posted on: 23/06/2021
A very professional, caring and friendly surgery.
Posted on: 02/02/2021
Outstanding, I have been with the practice for over 30 years and have the staff friendly and supportive whether be receptionists, nurses, doctors etc. I have had a difficult 30 years and they have gone above and beyond their duty to help me. Thank you Woodbury Surgery
Posted on: 06/01/2021
My family have only ever experienced amazing & incredibly responsive care, for which we are very grateful!!!
Posted on: 14/12/2020
I was asked to come into the practice for my routine bloods which are important to have checked regularly. I was extremely impressed with how the surgery and staff where dealing with seeing people during the outbreak of coronavirus. Everything was clearly signed and measures put in place to protect everyone and it ran so smoothly. Thank you very much
Posted on: 25/03/2020
All contacts with clinicians and other staff of the highest calibre. Thank you all.
Posted on: 25/03/2020
Very impressed with good technology that wasn't over whelming. Friendly and helpful staff from phone answering to meeting and appointment. Thank you
Posted on: 31/05/2019
Amazing practice, would highly recommend them to my family and friends.
Posted on: 30/10/2018
